Shipping policy

 

Optimistic Brand Shipping Policy

 


At Optimistic Brand, every product is made especially for you once you place an order. This print-on-demand process reduces overproduction and supports thoughtful purchasing—thank you for choosing sustainably made products.

 

 

 

Order Processing

 

 

  • Made to Order: All items are produced after your order is placed.

  • Processing Time: Orders typically take 2–5 business days to fulfill before shipping. During peak seasons, processing may take a little longer.

 

 

 

 

Shipping Times & Rates

 

 

  • Domestic (U.S.): Estimated delivery within 5–10 business days after fulfillment.

  • International: Estimated delivery within 10–20 business days after fulfillment. Delivery times vary depending on your location and local postal service.

  • Shipping costs are calculated at checkout and depend on your location and selected products.

 

 

 

 

Tracking Your Order

 

 

  • Once your order ships, you’ll receive a shipping confirmation email with a tracking number.

  • Please allow 24–48 hours for tracking information to update.

 

 

 

 

Customs, Duties & Taxes (International Orders)

 

 

  • Customers are responsible for any customs fees, import duties, or taxes imposed by their country.

  • These charges are not included in the product or shipping price.

 

 

 

 

Delays

 


While we strive to deliver your order promptly, delays may occur due to factors outside our control (e.g., carrier delays, customs clearance, or global supply chain issues). Thank you for your patience.

 

 

 

Wrong Address Disclaimer

 


It’s the customer’s responsibility to ensure the shipping address is entered correctly. If you need to make a change, please contact us within 24 hours of placing your order.

 

 

 

Returns & Exchanges

 


Because all items are made-to-order, we do not accept returns or exchanges due to buyer’s remorse or incorrect sizing. If your order arrives damaged or defective, please contact us at [insert support email] within 7 days of delivery and we’ll make it right.

 

 

 

Questions?

 


If you have any questions about your order or shipping, reach out to us at [insert support email]. We’re happy to help.